Privacy Notice

JUKI Automation Systems GmbH

1. Protection of your personal data

Thank you for your interest in our company and its products and services. We would like to ensure that you are assured about how your personal data is protected during your visit to our online pages. For we take the protection of your personal data very seriously. It goes without saying that we will respect the provisions of the Federal Data Protection Act.

We would like you to know which data we collect and when, and for what purpose we use it. We have implemented technical and organizational measures ensuring that both we, and our external service providers, comply with the data protection regulations.

2. Personal Data
Personal data is information about your identity. It includes information such as name, address, telephone number and email address. You are not required to submit personal data in order to use our website. However, in certain cases we will need your name and your address, along with some other details, so that we are able to provide you with the services you have requested.

The same applies, for example, to the supply of information material and the products you have ordered, and for responding to individual queries. We will inform you any time this becomes necessary. Furthermore, we only store and process data that you have provided voluntarily to us, alongside other data that may be recorded automatically during visits to our online pages (e.g. your IP address and the name of the pages you view, the browser you are using and your operating system, the date and time the page was retrieved, the search engines used and the names of the downloaded files).

If you request particular services, we will generally only collect the data that is needed in order to deliver the services. If we ask you for any additional data, this will concern information provided voluntarily.

Personal data is processed solely for the purpose of delivering the requested service and for the protection of our own legitimate business interests.

2. Purpose of using personal data

We use the personal data provided by you in order to respond to your inquiries, process orders or facilitate your access to particular information or services. As part of our customer relationship processes, it may be necessary that we, or a service provider commissioned by us, use this personal data in order to inform you about available products or to carry out online surveys, so that we are better able to satisfy the needs and requests of our customers.

We will, of course, respect your decision if you do not wish to allow us to use your personal data for the purpose of improving our customer relationship processes (particularly for the purposes of direct marketing or market research). We will not sell or otherwise market your personal information to any other parties.

4. Use for a specific purpose

We will only collect, process and use the personal data you provide online for the purposes specified. Your personal data will not be provided to any third parties without your explicit consent.

We only collect personal data and provide it to the authorised recipients of public institutions and authorities within the terms of the applicable laws, or insofar as a court order requires us to do so. We have bound our employees and the service providers we commission to the duty of confidentiality and to observe the provisions of the Federal Data Protection Act.

5. Data that is automatically recorded during visits to our online pages

For organisational and technical reasons, the following data is stored when using our online pages: the name of the pages you view, the browser and operating system you use, the date and time the pages were accessed, the search engines used, names of downloaded files, and your IP addresses.

6. Inquiries by email, phone or fax

If you contact us by e-mail, telephone or fax, your request, including all personal data derived from it (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass on this data without your consent. This data is processed on the basis of Article 6 (1) (b) GDPR, provided that your request is related to the performance of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on your consent (Art. 6 Para. 1 lit. a GDPR) and / or on our legitimate interests (Art. 6 Para. 1 lit.f GDPR), as we have a legitimate interest in the effective Processing the inquiries sent to us. The data you send to us via contact requests will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

7. Right to object to the collection of data in specific cases, including against direct advertising

If the data processing takes place on the basis of Art. 6 Paragraph 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons that arise from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you object, we will no longer process your personal data concerned, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims ( Objection according to Art. 21 Para. 1 GDPR). If your personal data are processed in order to operate direct mail, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising. If you object, your personal data will then no longer be used for direct marketing purposes (objection according to Art. 21 Paragraph 2 GDPR).

8. Cookies

When you visit one of our websites, we may store information in the form of a cookie on your computer. Cookies are small text files that are sent to your browser by a web server and saved on your computer’s hard drive. Apart from the internet protocol address, no personal data of the user is saved. This information is used to automatically recognize you the next time you visit our website and to make navigation easier for you. Cookies allow us, for example, to adapt a website to your interests or to save your password so that you do not have to re-enter it every time. Of course, you can also view our website without cookies. If you do not want us to recognize your computer, you can prevent cookies from being saved on your hard drive by selecting “do not accept cookies” in your browser settings. How this works in detail, please refer to the instructions of your browser manufacturer. If you do not accept cookies, however, this can restrict the functionality of our offers. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the relevant cookies are stored exclusively on the basis of this consent (Art. 6 Para. 1 lit. a GDPR); the consent can be revoked at any time. Insofar as cookies are used by third-party companies or for analysis purposes, we will inform you of this separately in the context of this data protection declaration and, if necessary, request your consent.

9. Note on data transfer to the USA

Tools from companies based in the USA are integrated on our website. When these tools are active, your personal data can be passed on to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. US companies are obliged to disclose personal data to security authorities without you as the person concerned being able to take legal action against this. It cannot therefore be ruled out that US authorities (e.g. secret services) process, evaluate and permanently store your data on US servers for monitoring purposes. We have no influence on these processing activities. Data will only be passed on with your consent.

10. Use of Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, length of stay, operating systems used and the origin of the user. This data may be summarized by Google in a profile that is assigned to the respective user or their device.
Google Analytics uses technologies that enable the user to be recognized for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the USA and stored there.
This analysis tool is used on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 Para. 1 lit. a GDPR; the consent can be withdrawn at any time.
The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://tools.google.com/dlpage/gaoptout?hl=de.

IP anonymization

We have activated the IP anonymization function on this website. As a result, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before it is transmitted to the USA. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin

You can prevent Google from collecting and processing your data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de. You can find more information on how Google Analytics handles user data in Google’s data protection declaration: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

We have concluded an order processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Storage period

Data stored by Google at user and event level that are linked to cookies, user IDs (e.g. user ID) or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) are anonymized after 14 months or deleted. You can find details on this under the following link: https://support.google.com/analytics/answer/7667196?hl=de

11. Use of OpenStreetMap

JUKI Automation Systems GmbH uses an external map plugin on the website. This map uses data from OpenStreetMap, a free project, for the purpose of collecting freely usable geo data. This database is provided to every person for free (Open Data). In order to display the map to the user, information on the use of this website including used IP address will be forwarded to OpenStreetMap. These servers are operated by the Open Street Map Foundata (OSMF), 132 Mead Hill Road, Sutton Coldfield, West Midlands, B72 1JU, United Kingdom, for the OSM community. In order to display the map to the user, anonymized information about the use of the OSM services will be forwarded to OpenStreetMap. In addition, a so-called session-cookie will be saved on the user’s computer. For details on the use of cookies, see section 9 “Cookies”. For more information on how OpenStreetMaps saves you data see data protection policy of OpenStreetMap.

12. Use of Freshworks

JUKI Automation Systems GmbH uses the service Freshservice of Freshworks Inc., 1250 Bayhill Drive, Suite 315, San Bruno, CA 94066, USA (hereafter “Freshworks”). The service includes software for managing customer relationships. This software allows to manage and view all customer related activities, in particular all communications (email, chat, phone) with the customer in one service. The following personal data are managed in the software: name, email address, telephone number, company. By using Freshworks, personally identifiable information is transmitted to the United States. Freshworks is certified under the EU-US Privacy Shield, so that the legal requirements for the adequacy of the data protection level according to Art. 45 DS-BER are met. Freshworks on the other hand transmits this data to external service providers in order to offer their services. Freshworks processes all data in accordance with European privacy standards. If the customer disagrees with the use of Freshworks services, the product cannot be used. More information about Freshworks can be found in the privacy policy.

13. YouTube with extended data protection mode

Our website uses plugins from YouTube’s site, which is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
We use YouTube’s extended data protection mode. According to YouTube, this mode ensures that YouTube does not store information about visitors of this website before they watch the video. However, the extended data protection mode does not necessarily guarantee that no data are shared with YouTube Partners. YouTube will open a connection to Google’s DoubleClick network, regardless of whether you watch a video (collecting IP-address and time of request).

As soon as you start a YouTube video on our website, a connection to YouTube’s servers is opened. In the process, the YouTube server receives information about which of our sites you have visited. If you are logged into your YouTube account, you are allowing YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

Moreover, YouTube can save different cookies on your device once a video has started. YouTube can use these cookies to obtain information about visitors to our website. This information is used, among other things, to collect video statistics, improve the user experience, and prevent fraud. The cookies stay on your device until you delete them. It is possible for additional data processing operations to launch after a YouTube video has started, which we cannot influence.

We use YouTube to enable an appealing presentation of our online services. This constitutes a legitimate interest pursuant to Art.6 (1) point (f) GDPR.

For additional information on data protection as it relates to YouTube, please refer to their privacy policy at: http://www.youtube.com/t/privacy_at_youtube.
Privacy Protection: https://policies.google.com/privacy,
Opt-Out: https://adssettings.google.com/authenticated,
Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

14. Use of gravity forms

This website uses the Gravity Forms plug-in from Rocketgenius Inc., 1620 Centerville Turnpike # 102, Virginia Beach, VA 23464, USA for the inquiry and contact forms. Gravity Forms is a complete form management solution for WordPress. The use takes place on the basis of the legitimate interests as the operator of this website within the meaning of Article 6 (1) (f) GDPR, as we intend to make our online offer user-friendly, which also includes request and contact forms for easy contact. The legal basis for data processing is Article 6 Paragraph 1 Clause 1 lit. a, b and f GDPR. By using the forms on this website, the data you enter will be sent to the server of this website and by email to JUKI Automation Systems GmbH as the operator of this website. The data entered in the forms will not be passed on or stored on the servers of Rocketgenius, Inc. or on the gravityforms.com website, see https://docs.gravityforms.com/wordpress-gravity-forms-and- gdpr-compliance /. Further information on data processing by the manufacturer of the plug-in can be found at https://www.gravityforms.com/privacy/.

15. Social Plug-ins

Links to the Xing and LinkedIn services are included on our website in order to share posts there with others (so-called “social plug-ins”). After clicking on the link, you will be redirected to the website of the respective provider, i.e. only then will user information be transmitted to the respective provider. The respective plug-in provider saves the data collected about you as a user profile and uses this for the purposes of advertising, market research and / or the needs-based design of its website. Such an evaluation is carried out in particular (also for users who are not logged in) to display needs-based advertising and to inform other users of the social network about your activities on some of our websites. You have the right to object to the creation of these user profiles, although you must contact the respective plug-in provider to exercise this right. With the plug-ins we offer you the opportunity to interact with social networks and other users so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Article 6 Paragraph 1 Letter f GDPR. The data is passed on regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected by us will be assigned directly to your existing account with the plug-in provider. Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the data protection declarations of these providers, which are provided below. There you will also find further information on your rights in this regard and setting options to protect your privacy:
– Xing AG, Gänsemarkt 43, 20354 Hamburg, DE http: //www.xing.com/privacy
– LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA linkedin.com/legal/privacy-policy

16. Use of visible tracking pixels

For analysis and marketing purposes, the website uses products and services that are made available by Visable GmbH (www.visable.com) in cooperation with them. No cookies are set by Visable, however, the collection, processing and storage of data is carried out by means of counting pixel technology in order to create at least pseudonymised, and where possible and sensible, completely anonymised usage profiles by Visable. We need your consent for this. The data collected, which may initially contain personal data, are transmitted to Visable or collected directly by Visable and used there to create the above-mentioned usage profiles. There is no personal identification of visitors to this website, and no other personal data is merged with the user profiles. If IP addresses are identified as personal, they will be deleted immediately. This analysis tool is used on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising. You can find more information on how Visable handles user data in the Visable privacy policy: https://www.visable.com/de_de/datenschutz-20200409. You can object to the forms of processing described here at any time with effect for the future.

17. Company brochure free to download

You can find our brochure as a free download on this website. So that you can download the document, we collect and save your e-mail address, which you enter in the download mask. The legal basis for processing is your consent in accordance with Article 6 (1) (f) GDPR and our legitimate interest in direct mail in accordance with Article 6 (1) (f) GDPR. We may use your email address and address data that we receive in connection with the download to advertise our own similar goods and / or services. You give your express consent to this. It will not be passed on to third parties. You can object to this use at any time. After receipt of your objection, the use of your data for advertising purposes will be stopped immediately.

18. Children and adolescents

Persons under the age of 18 should not submit any personal data to us without the consent of their parents or guardians. We do not solicit personal information from children and adolescents, do not collect them and do not share them with third parties.

19. Security

We have implemented technical and organizational measures to protect personal data from becoming lost, destroyed, manipulated or accessed by unauthorized parties. All our employees and all the individuals involved with the processing of personal data are bound by the Federal Data Protection Act and other data protection laws, and obligated to handle personal data in a confidential manner.

Our security measures are continuously updated in line with advancements in technology.

20. Amendments to our data protection regulations

We reserve the right to modify our security and data protection measures, insofar as this is necessary in response to technical developments. In these cases, we will also correspondingly amend our Data Protection Notice. Therefore, please note the relevant current version of this Notice.

21. Links

If you use external links that are offered within the framework of our Internet pages, this Privacy Policy does not extend to these links. Insofar as we offer links, we assure that at the time of the link setting no violations of applicable law on the linked websites were recognizable. However, we have no influence on the compliance of the privacy and security regulations by other providers. Therefore, please inform yourself on the websites of the other providers about the privacy statements provided there.

22. Right of information

You may at any time request details regarding our storage of your personal data. If you would like to receive this information, please contact JUKI Automation Systems GmbH, Neuburger Str. 41, 90451 Nürnberg, Germany, or email to info@www.juki-smt.com.

23. Contact form

If you use our contact form to contact us, we ask you for personal information. You are free to enter this information. Your details will be processed by email.

The contact form is sent using SMTP / TLS encryption. Your data will be stored on protected servers in Germany in compliance with data protection regulations.

We only use your data as far as this is necessary for the processing of your inquiries and for further correspondence with you.

By clicking on the “Send” button, you consent to the collection, processing and use of your contact information for the above-mentioned purposes.

If you do not agree, you must cancel the process. There is then no sending of the contact form. You can revoke your consent(s) at any time with effect for the future.

24. Right to object

Furthermore, you can require a revocation of consent about the collection, procession, and usage of your personal data. If necessary please send a message to JUKI Automation Systems GmbH, keyword: Right to object, Neuburger Str. 41, 90451 Nürnberg, Germany, or an email to info@www.juki-smt.com.

25. Consents

If you have subscribed to one of our newsletters or if you have consented to the regular sending of interesting offers and information from JUKI Automation Systems GmbH when using one of our contact forms, you have expressly granted us your consent to the use of your email address for advertising purposes. We have your consent logged and are required to keep their content available at any time. You can revoke your consent(s) at any time with effect for the future.